What if I forget my password?

You can now reset your password with the email on your Registry profile or your personal cell phone number, once you have consented to receive text messages and have validated your cell phone number.

On the login widget, there is a link that says “Forgot Password? Click here.” 

Select the “Click here” link next to “Forgot Password?”

There are now two options for password reset: Email and Personal Cell Phone Number:

1. Email already validated and affiliated with your account

2. Personal cell phone number, you first need to validate your cell phone number by logging into your profile and consenting to text messaging.

Email:

Enter your email address in the pop-up box (the same email address as your username). 

Once you see that the email you entered partially matches the email below, click Send Temporary Password.  An email will be sent with a temporary password that expires in 2 hours.   If you do not receive an email, check your SPAM/Junk email folder.   

The email will come from noreply@caregistry.org with a subject line CA ECE Registry: Your Temporary Password.  Use the temporary password making sure to utilize upper case, lower case and numbers as they appear in the email.  If you press the Send Temporary Password button multiple times, it will give you multiple passwords.  You may only use the most recently requested password.  For best results, only click the Send Temporary Password one time. The temporary password is only valid for 2 hours to ensure your account remains secure. 

Personal Cell Phone Number: 

If you have already consented to text messaging and have validated your personal cell phone number, you can use your phone number to reset your password (or login). 

Type in your cell phone number, numbers only.  (You can only select phone number if you have already consented to text messaging and validated the request for your account in your Registry Profile, see the beginning of this document.)  Then click Tab or touch your phone screen outside the box.

Do you want to retrieve your password by email or phone number? You will see a partial email and phone number, if applicable, associated with your account.  (If you do not recognize either the type of email address or the last 4 digits of your cell phone number, check for errors in your email and or phone number.)

Select phone number and click Send Temporary Password.  You should received a text message within a minute.  If you do not receive a text message, please check to make sure the phone number was typed correctly.  If you have not already logged in and consented to receive text messages in your Registry Profile, this cell phone text option will not be available until you complete the process. 

You will receive a message on your phone that will look like the image below or similar depending on your cell phone type and software.

Click on the message to access the temporary password. Press on the underlined password to copy the temporary password.

Email and Personal Cell Phone Number Use of Temporary Password

When you login with your temporary password, you will be guided to reset your password.

If you still have not received your email, go to "Support" and request assistance or go to Contact Us.  It could be that your email address was entered incorrectly when you created your account, your email service may have blocked the email from the Registry, or you have a different email address on file.

 

Questions? We can help!

For all Registry related questions, go to the Registry website https://www.caregistry.org/index.cfm and select "Support" to access articles. Office hours Monday - Friday 8 a.m. to 5 p.m.  To talk to support staff, call toll free: (855) 645-0826.

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